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Guidelines for spa visitors

You can have a pleasant and relaxing spa vacation if the following recommendations and guidelines are followed.

  • It is recommended to book the treatments in advance.
  • Possible booking changes please make at least 3 days prior to arrival. Subsequent changes can be made only to availability.
  • We ask you to pay for the treatments in advance and in case  of pre-booking upon your arrival at the hotel. Submit the proof of payment to the service provider when going to your treatment.
  • Always carry your treatment card with you when going to procedures, and also a towel in case of water procedures.
  • Dress comfortably when going to your procedure.
  • Remove your jewellery before treatments as they can make the treatments painful or uncomfortable.
  • Undressing is required for the whole body treatments like massages, different baths, body treatments etc.
  • For your own maximal well-being, notify the performer of the procedure about your problematic areas and your comfort – whether you are cold or hot, the possible painfulness of the procedure.
  • Arrive in time for the treatments, if possible 5-10 minutes earlier.
  • If you are late for the treatment, the time of the service shall not be extended out of respect to other customers. Additionally, the fee for unperformed service or a part thereof shall not be refunded.
  • Please take notice, that the procedure will be automatically cancelled, if you are late for 15 minutes.
  • Do not arrive in a state of intoxication for a treatment. Service providers have the right to refuse to treat intoxicated clients, and services booked and paid in advance shall not be refunded.
  • Give the previous customer sufficient time to finish the procedure and enter the room when asked by the service provider. Reciprocal courtesy ensures that all visitors are satisfied.
  • Please use the shower before the use of the pool.
  • Wearing swimming clothes is required in the pool and saunas (except in the saunas located by the men and women’s showers).
  • Respect other spa visitors in common areas.
  • Speak quietly in the spa.
  • If you are accompanied by children, do not leave them unattended and be informed that the good practices of spa also apply to them.
  • Smoking is only allowed at the places intended for that purpose.
 

When planning a spa vacation we recommend consulting a doctor beforehand in case of the following conditions or disorders

  • cardiovascular problems, high or low blood pressure
  • tumours
  • pregnancy
  • osteoporosis
  • diabetes
  • asthma

 

  • renal and other internal diseases
  • epilepsy
  • psychotic conditions
  • bleeding tendency
  • blood-related disorders
  • AIDS or HIV

 
 

Spa procedures are prohibited in case of the following health conditions and diseases:

  • fever and/or viral infection or other acute diseases
  • contagious skin diseases

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