Pärnu Weather General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://www.viiking.ee/ (hereinafter Viiking Spa Hotel online booking) owner AS Taastusravikeskus Viiking for the legal relations while purchasing products and services via Viiking Spa Hotel online booking.
1.2. Purchasing services and products via Viiking Spa Hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.
2. Price
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Carefully observe the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the service / product provider has the right not to return the prepaid amount.
2.3 If the service / product has not been prepaid the payment must be made in cash or by card upon arrival at the hotel.
3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Viiking Spa Hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he / she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
The amount shown in online booking can be made through internet banks as well as Visa and MasterCard debit and credit payments.
3.2. If the service / product has not been prepaid the payment must be made in cash or by card upon arrival at the hotel.
4. Booking and confirmation
4.1. When making a booking, you are required to state all mandatory fields (f.e. arrival and departure date, name, email address etc). Your booking is only confirmed after you receive the booking confirmation to the email address you have given while making the booking.
5. Cancelling and changing the order and refund
5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the online booking. If you cancel the price of a prepayment condition, the service / product provider has the right not to refund the prepaid amount.
5.2. Accommodation and / or accommodation package is valid from the start and end date of the accommodation and / or accommodation package. Accommodation and / or accommodation package is not valid after the expiry date, and it will not be refunded or changed.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate, as well as the product / service type available for the new booking, may have changed.
5.4. In case of non-arrival or later cancellation, the service / product provider reserves the right to charge 100% of the first night as a No-Show fee. If the service / product provider has any costs made especially for your reservation, you must compensate them.
5.5. In the event of cancellation of a reservation with a prepayment, the hotel will deduct 10% of the amount of the prepayment as a service charge when refunding the prepayment.
5.6. In the case of late cancellation, the hotel will deduct the cost of the first night of the reservation from the prepayment when refunding the prepayment.
5.7. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel to avoid any cancellation fee. Please check the policies carefully.
6. Privacy policy
6.1. All personal information provided while making a purchase in the online booking is confidential and is treated by the requirements of the law of personal information.
6.2. AS Taastusravikeskus Viiking has the right to collect personal information provided by the Client. AS Taastusravikeskus Viiking does not give out personal information to third parties without the consent of the customer, except in cases provided by law.
6.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address etc).
6.4. The security of payment with a bank link and a bank card is protected by the SSL security protocol, which ensures that the information exchanged cannot be intercepted or altered by unauthorized persons and will never be shared with merchants or 3rd parties.
7. General information
7.1. Arrival and departure. Your room is at your disposal from 15:00 (3 p.m.) on the date of arrival until 12:00 (12 p.m.) on the date of departure.
7.2. Smoking policy. Our hotel rooms are for non-smokers. If a guest violates the smoking ban, the hotel has the right to claim compensation from the guest.
7.3. Pets are allowed on request. Additional fee for a pet is 20 € / night..
7.4. Price policy for additional child / adult in the room.
Children 0 – 3y: 0 – 5€ per night;
Children 4 – 11y: accommodation with breakfast and use of the water and sauna centre: 23 – 40€ per night;
Children 12y+ and adults: accommodation with breakfast and use of the water and sauna centre: 26 – 45€ per night.
7.5. Paid parking, subject to availability. For accomodating guests the information about parking can be found on the hotels official website: https://www.viiking.ee/en/parking/
8. Miscellaneous
8.1. All complaints regarding the purchase from the online booking between the customer and Viiking Spa Hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used.
Legal name: Viiking Spa Hotel / AS Taastusravikeskus Viiking
Reg.nr: 10002098
VAT nr: EE100118290
Address: Sadama tn 15, Pärnu, Estonia
Telephone: +372 449 0500
E-mail: info@viiking.ee
Web: www.viiking.ee
